Current Openings

Beachside Healthcare Recruiting has been retained by Pelitas, 2019 and 2020 Klas Award winner, for all of their recruiting as an Engaged Partner. 

Pelitas the 2019 and 2020 Best in KLAS awarded leader in revenue cycle patient access technology solutions, provides industry-leading software and solutions to help healthcare providers increase patient loyalty, maximize revenue and reduce inefficiencies. The company's innovative platform iPAS (Integrated Patient Access Solution) is designed to enhance reimbursement and collection early on by increasing the quality of patient registrations, maximizing point of service payments, and using cloud-based technology to facilitate electronic collaboration between the patient, provider, and payer.  With over 200 hospitals benefiting from its solutions, including large and small systems, academic medical centers, independents, and physician groups, Pelitas is uniquely positioned to increase cash and cultivate loyalty for all healthcare providers. 

Director of Sales - Northeast
GENERAL SUMMARY OF DUTIES – Supported by the addition of new executives, outstanding opportunities exist for accomplished, high performing Sales Executives who aspire to be part of a transformational growth journey. Generate new opportunities from new and existing accounts and own a pre-defined territory. Responsibilities include generating leads, qualifying prospects to assess needs, outlining and communicating value, negotiating contracts and maintaining strong relationships with prospects, clients and PELITAS colleagues. Insure consistency of sales strategy and collaboration between the enterprise and business unit sales teams to achieve sales targets. The role will have accountability for meeting pipeline and sales growth goals across the pre-defined territory.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Designing/implementing a sales strategy and effectively managing the sales cycle to include lead generation, prospecting, qualifying, business development and closing sales within an assigned geographic territory  
• Generate leads through prospecting and cold calling, both in-person and via telephone.
  
• Travel as assigned to trade shows, site visits, on-site demonstrations.
  
• Develop effective sales presentations.
  
• Document all client communication into company's CRM System.
  
• Leverage existing relationships.
  
• Qualify, analyze and forecast sales opportunities.
  
• Building, managing, and keeping management apprised on the sales pipeline within the territory as well as the competitive landscape conducting business in a profitable, ethical manner  
  
• Reporting competitive and customer resistance issues with possible solutions  
  
• Reporting market opportunities and barriers while suggesting solutions  
  
• Assist the leadership team in development of growth strategies to increase sales revenue.
  
• Collaborate with PELITAS colleagues to execute a consultative selling strategy to identify and target strategic prospects and strategic accounts.
  
• Lead the development of sales territory structures, quotas, compensation plans and the business unit cross sell opportunity plans.
  
• Provide weekly report to Vice President Sales to include pipeline performance, revenue achievement, projected growth and win/loss rates.
  
• Other duties as assigned.
  

KNOWLEDGE, SKILLS & ABILITIES

• The successful candidate will have a successful track record selling SaaS in the Revenue Cycle market.
• Excel in connecting complex challenges with solutions.
  
• Excellent verbal and written communication.
  
• Consultative sales skills in the Revenue Cycle space.
  
• Proficient in Microsoft Office.
  
• Ability to build strong and trusting relationships with clients and PELITAS colleagues.
  
• Serve as a valued member of the PELITAS in a highly visible position and key role to the company’s continued rapid growth.
  
• Demonstrated ability “to get things done”.
  
• Proven ability to successfully plan, lead and execute, a complex sales model.
  
• Demonstrated problem solving and negotiating skills.
  
• Travel required.
  

EDUCATION
·       Bachelor’s degree in business or a related discipline; Master’s degree preferred

Project Services Specialist

​SUPERVISOR –VP Project Services

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Provides and maintains all project documentation such as meeting minutes, agendas and project plans.
  
• Identifies resources needed and assigns individual responsibilities.
  
• Manages day-to-day operational aspects of a project and scope.
  
• Analyzes deliverables prepared by team prior to presenting to client.
  
• Minimizes company exposure and risk on project.
  
• Suggests areas for improvement in internal processes along with possible solutions.
  
• Facilitates team and client meetings effectively.
  
• Holds regular status meetings with project team.
  
• Keeps project team well informed of changes within the organization and general corporate news.
  
• Effectively communicates relevant project information to superiors.
  
• Resolves and/or escalates issues in a timely fashion.
  
• Sets and manages client expectations.
  
• Develops lasting relationships with client personnel that foster client ties.
  
• Communicates effectively with clients to identify needs and evaluate alternative business solutions.
  
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  
• Accountable for technical performance and results of team.
  
• Other duties as assigned.
  

KNOWLEDGE, SKILLS & ABILITIES

• Excellent clear and precise telephone, written and oral communication.
• Strong interpersonal skills, including the ability to work well with a team and contribute to a collaborative atmosphere.
  
• SQL experience with queries.
  
• Experience with health care, business office and/or clinical processes.
  
• Must have solid technical knowledge and hands-on experience with computer systems including software, Internet, operating systems, networking, etc.
  
• Must have strong customer service skills and experience.
  
• Must have strong documentation skills.
  
• Technical degrees or certifications are a plus.
  
• Understands how to communicate difficult/sensitive information tactfully.
  
• Possesses general understanding in the areas of graphic design, application programming, database and system design.
  
• Ability to influence others.
  
• Ability to manage C-Suite relationships at a local level.
  
• Strong Project Management and interpersonal skills.
  
• High level of initiative and collaboration to identify project risks.
  
• Ability to research, analyze, recommend and present data.
  
• Ability to meet deadlines, juggle multiple tasks, and accomplish work in order of priority.
  
• May train/advise less experienced personnel.
  
• Ability to maintain integrity and honesty at all times.
  
• Ability to work independently or as part of a team.                    ​
  

EDUCATION

• Bachelor’s Degree required. Master’s preferred.

EXPERIENCE

• 3+ years’ patient access, revenue cycle software implementation or EMR implementation experience
• Microsoft Word, Excel, Outlook
  
• Experience with patient access, business office and/or revenue cycle
  
• Experience managing project Teams
  
• Experience communicating and presenting to senior leadership
  
• HL7 interface/ application & EMR/EHR integration
  

JOB TITLE: Client Success Manager


GENERAL SUMMARY OF DUTIES – The Client Success Manager is the primary contact with Pelitas clients and is a strategic partner with our clients and our leadership. This key team member is integral in helping Pelitas to maximize strategic solutions, which has a direct impact on our ability to deliver and exceed on our clients' expectations. The Client Success Manager role is a key, competitive individual contributor managing Pelitas iPAS solutions and requiring a dynamic self-starter who is highly customer centric. The Client Success Manager will work with senior level executives at health systems, hospitals and medical groups to proactively drive adoption and usage of iPAS. As a trusted business partner, you are focused on a positive client experience above all else. You will ultimately be responsible for engaging with customers post-sales, driving user adoption and satisfaction while ensuring high retention rates.

In addition, the Client Relationship Manager will emerge to being involved in product expertise, audience analysis, and working with various teams. There will be growing opportunities to apply project management skills, working as a liaison between business and IT to create process and offering enhancements. This critical position is responsible for leading, executing, and driving operational and strategic initiatives which support the client experience. The role will partner with cross-functional business groups to manage the on-boarding of new clients as well as to deliver a high-quality client experience in day-to-day services. They will champion a best-in-class client experience across all transactional channels and platforms. The role will also partner with multiple departments to ensure seamless alignment on all client-impacting initiatives and will champion change management efforts in the delivery of new or enhanced client experiences.

SUPERVISOR – Vice President, Client Success

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Serve as the lead day-to-day point of contact for client accounts inclusive of, but not limited to, fostering a strong relationship between Pelitas and our clients, understanding clients' objectives, driving strategy, managing client concerns and new requirements, and general management.   
  
• Penetrate and establish enduring client relationships with senior decision makers at client firms by demonstrating on-going value in driving client delivery and happiness.
  
• Act as a trusted advisor to your clients while effectively managing their post-sales experience through strong relationships and project management skills.
  
• Establish & publish a Quarterly Health Review that outlines the initiatives that you will execute upon with each of your assigned clients.
  
• Manage multiple cross-functional tasks and be responsible for executing projects on time and within budget.
  
• Is responsible to renew contracts that increase contract extensions while reducing compression and adding new product and services.
  
• Maintain & develop high-quality service levels and client retention measures to support client penetration efforts.
  
• Becomes subject matter expert of new and potential new products, to support the sales and implementation process for existing and new centers.
  
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
  
• Responsible for renewing all assigned agreements within Renewal Guidelines.
  
• Provides effective communication regarding the value proposition of the company to the customer at all levels.
  
• Provides both our customers and operations with an additional customer service resource for any escalated concern regarding the contract.
  
• Maintains cutting edge knowledge of growing trends and regulatory requirements in the healthcare industry to consult and drive renewal strategies with hospital partners.
  
• Support formal/informal engagements to maintain business partnerships.
  
• Develop and deliver progress reports, proposals, presentations to various audiences, including project team, management, and key stakeholders.
  
• Participate in improvement of client on-boarding process to ensure a high-quality, streamlined approach.
  
• Conduct information-gathering for root cause analysis of client-related incidents.
  
• Provide monthly and ad hoc report on client service metrics.
  
• Maintain an understanding of Industry key categories in order to support client interaction and provide technical support as it relates to industry requirements.
  
• Increase renewal rates and overall retention; expand revenue in current accounts.
  
• Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
  
• Drive new business growth through greater advocacy and reference-ability.
  
• Optimize the Customer Lifecycle
  
• Improve listening points in journey (e.g., usage, satisfaction, etc.) & standardize interventions for each point in journey.
  
• Identify opportunities for continuous improvement & learn from best practices in industry.
  
• Manage customer satisfaction, including: Advocacy, Renewals, & Expansion
  
• Foster collaboration within team and across customer lifecycle
  
• Other duties as assigned.
  

KNOWLEDGE, SKILLS & ABILITIES

• Proven successful track-record of customer relationship management.
• Strong consultative selling and negotiation skills
  
• Ability to become subject matter expert on new products and services of varying degrees of complexity, including new products.
  
• Established track record of successfully retaining and selling services to existing customers.
  
• Ability to understand customer’s value drivers to guide innovation upgrade proposals or renewal process.
  
• Understanding of hospital infrastructure and decision-making process
  
• Excellent listening skills with the ability to ask relevant and probing questions in order to clearly understand requirements, expectations, performance gaps, and opportunities to expand our business service offering.
  
• Proven track-record of being a hands-on professional who uses both tactical and strategic thinking skills.
  
• Strong self-initiative and solutions oriented.
  
• Ability to collaborate with a team and possess strong interpersonal and relationship building skills.
  
• Strong Business Acumen and financial skills
  
• Outstanding interpersonal, oral and written communication skills, to include presentation skills on a one-on-one basis and in a group setting.
  
• Strong customer service and follow-up skills
  
• Knowledge of HL7 and other related technology is preferred.
  
• Ability to travel 50% of the time.
  

EDUCATION

• Bachelor’s degree in business or a related discipline; Master’s degree preferred.

EXPERIENCE

• Five (5) or more years of experience within the healthcare industry
• Strong Patient Access and Revenue Cycle experience is a must.
  
• Four (4) or more years in a client-facing role
  
• Demonstrated ability retaining and selling services to existing customers.
  
• Strong business acumen and project management skills
  
• Demonstrated ability to build relationships with C-Suite hospital executives.